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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Online orders are processed in the order they are received. We try our best to make sure that your order is delivered

How far do you guys deliver?

We deliver upto 10kms from the Ringroad. our delivery timings are 10am-10pm all days of the week. We reserve the right to refuse delivery to certain areas at certain times.

How much do you charge for delivery and whats the minimum order amount?

All deliveries made by Uniqor are free of cost however all orders placed on our website https://uws.com.np should be equal or more that NPR 1500 in value.

How do I change my shipping address?

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How do I track the status of my order?

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Will you keep my credit card information on file?

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Do you charge sales tax?

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Will my items come in one package?

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If you need to swap an item

Returns and Exchanges

What is your returns policy?

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I received the wrong item

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My order arrived damaged

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Where should I mail my authorized return?

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How do I receive customer support?

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What do I do if I entered an incorrect shipping address?

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Can I change or cancel an order after I've submitted it?

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Can I pre-order an item that is sold out?

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